/* Support surfaces share the site palette in both themes. */
.support-main{max-width:1180px;padding-top:40px;padding-bottom:36px;color:var(--theme-text,#172b4d)}
.support-main .card{background:var(--theme-surface,#fff);border:1px solid var(--theme-border,#cbd5e1);border-radius:12px;box-shadow:none}
.support-main button{border-radius:8px}
.support-main .primary{background:var(--theme-primary,#2563eb);color:var(--theme-on-primary,#fff);box-shadow:none}
.support-main :is(button,a,summary):focus-visible{outline:2px solid var(--theme-focus,#2563eb);outline-offset:3px}
.support-intro{position:relative;margin-bottom:28px}
.support-intro h1{font-size:34px;margin:12px 0}
.support-intro p{font-size:14px;color:var(--theme-muted,#52637a);margin-bottom:12px}
.support-intro>a{font-size:13px;text-decoration:none;font-weight:600;color:var(--theme-accent,#2563eb)}
.support-workspace{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(290px,1fr);gap:24px;align-items:start}
.support-main h2{font-size:18px;letter-spacing:-.4px}
.chat-card{padding:0;overflow:hidden}
.support-card-head{display:flex;gap:12px;align-items:center;justify-content:space-between;padding:22px 24px;border-bottom:1px solid var(--theme-border,#cbd5e1)}
.chat-heading{display:flex;gap:12px;align-items:center;min-width:0}
.chat-heading p{font-size:12px;margin:5px 0 0;color:var(--theme-muted,#52637a)}
.bot-symbol{width:40px;height:40px;flex:0 0 40px;border-radius:10px;display:grid;place-items:center;background:var(--theme-surface-alt,#eef3f9);color:var(--theme-accent,#2563eb);font-size:24px}
.support-card-head .quiet{font-size:12px;white-space:nowrap;color:var(--theme-muted,#52637a);padding:8px}
.chat-log{height:330px;overflow-y:auto;overscroll-behavior:contain;padding:24px;scroll-behavior:smooth;background:var(--theme-surface,#fff)}
.chat-welcome{padding:28px 5px;text-align:center}
.chat-welcome>span{display:block;font-size:30px;color:var(--theme-accent,#2563eb)}
.chat-welcome h3{font-size:16px;font-weight:600;margin:18px 0 9px}
.chat-welcome p{font-size:13px;margin:0;color:var(--theme-muted,#52637a)}
.chat-turn{display:flex;flex-direction:column;align-items:flex-start;gap:7px;margin:0 0 20px;overflow-wrap:anywhere}
.chat-turn.user{align-items:flex-end}
.chat-badge{font-size:11px;font-weight:650;color:var(--theme-accent,#2563eb);padding:4px 8px;border-radius:4px;background:var(--theme-surface-alt,#eef3f9)}
.chat-turn[data-source=ai] .chat-badge{color:var(--theme-accent,#2563eb);background:var(--theme-surface-alt,#eef3f9)}
.chat-turn[data-source=unavailable] .chat-badge{background:var(--theme-surface-alt,#eef3f9);color:var(--theme-muted,#52637a)}
.chat-turn.user .chat-badge{background:none;color:var(--theme-muted,#52637a);padding-right:2px}
.chat-body{max-width:95%;padding:12px 14px;border-radius:4px 10px 10px 10px;background:var(--theme-surface-alt,#eef3f9);white-space:pre-wrap;font-size:13px;line-height:1.7;color:var(--theme-text,#172b4d)}
.chat-turn.user .chat-body{background:var(--theme-primary,#2563eb);color:var(--theme-on-primary,#fff);border-radius:10px 4px 10px 10px}
.answer-links{display:flex;gap:10px;flex-wrap:wrap;margin-top:4px;font-size:12px}
.answer-links a{text-decoration:none;color:var(--theme-accent,#2563eb);border-bottom:1px solid var(--theme-border,#cbd5e1);padding-bottom:2px}
.quick-questions{padding:14px 24px 0;display:flex;gap:8px;flex-wrap:wrap}
.quick-questions button{font-size:12px;background:var(--theme-surface,#fff);border:1px solid var(--theme-border,#cbd5e1);border-radius:8px;padding:8px 10px;text-align:left;color:var(--theme-text,#172b4d)}
.quick-questions button:hover:not(:disabled){background:var(--theme-surface-alt,#eef3f9);border-color:var(--theme-accent,#2563eb)}
.support-status{font-size:12px;color:var(--theme-muted,#52637a);min-height:0;line-height:1.7;overflow-wrap:anywhere}
.support-status:empty{display:none}
#chatStatus{margin:10px 24px 0}
.support-status.error{color:var(--theme-error,#b42318)}
.chat-form{margin:16px 24px 0;border:1px solid var(--theme-border,#cbd5e1);border-radius:10px;padding:12px;background:var(--theme-input,#fff);box-shadow:none}
.chat-form:focus-within{border-color:var(--theme-focus,#2563eb);outline:2px solid var(--theme-focus,#2563eb);outline-offset:2px;box-shadow:none}
.chat-form textarea{display:block;border:0;background:none;resize:vertical;min-height:56px;max-height:160px;font-size:14px;padding:0;margin:0;outline:none;color:var(--theme-text,#172b4d)}
.composer-bottom{display:flex;justify-content:space-between;align-items:center;margin-top:8px;gap:8px}
.composer-bottom>span{font-size:11px;color:var(--theme-muted,#52637a)}
.composer-bottom>div{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.composer-bottom .primary{width:auto;font-size:12px;padding:9px 12px;box-shadow:none;border-radius:8px}
.composer-bottom .quiet{font-size:12px;padding:6px;color:var(--theme-muted,#52637a)}
.chat-privacy{font-size:11px;color:var(--theme-muted,#52637a);margin:12px 24px 18px;line-height:1.7}
.handoff-bar{border-top:1px solid var(--theme-border,#cbd5e1);background:var(--theme-surface-alt,#eef3f9);padding:16px 24px;display:flex;align-items:center;justify-content:space-between;gap:12px}
.handoff-bar>span{font-size:12px;color:var(--theme-muted,#52637a)}
.handoff-bar button{padding:0;font-size:12px;background:none;color:var(--theme-accent,#2563eb);font-weight:600;text-align:left}
.faq-card{padding:24px}
.faq-card h2{margin:10px 0}
.faq-card>p{font-size:13px;color:var(--theme-muted,#52637a)}
.faq-card input{width:100%;border:1px solid var(--theme-border,#cbd5e1);border-radius:8px;padding:11px 12px;font-size:13px;background:var(--theme-input,#fff);color:var(--theme-text,#172b4d)}
.faq-card input:focus-visible{outline:2px solid var(--theme-focus,#2563eb);outline-offset:2px}
.faq-filters{display:flex;gap:6px;margin:14px 0 16px;flex-wrap:wrap}
.faq-filters button{font-size:12px;background:none;border-radius:8px;padding:8px 10px;color:var(--theme-muted,#52637a)}
.faq-filters button[aria-pressed=true]{background:var(--theme-surface-alt,#eef3f9);color:var(--theme-accent,#2563eb);font-weight:700}
.faq-item{border-top:1px solid var(--theme-border,#cbd5e1);padding:14px 0}
.faq-item summary{font-size:13px;line-height:1.7;color:var(--theme-text,#172b4d);padding-right:8px;font-weight:600}
.faq-item[open] summary{color:var(--theme-accent,#2563eb)}
.faq-answer{margin:12px 0 8px;white-space:pre-wrap;font-size:13px;color:var(--theme-text,#172b4d);line-height:1.7;overflow-wrap:anywhere}
.faq-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:14px}
.faq-actions button{font-size:12px;padding:8px 10px;border-radius:8px;color:var(--theme-accent,#2563eb);background:var(--theme-surface-alt,#eef3f9)}
.faq-list{max-height:490px;overflow-y:auto}
.inquiry-card{margin-top:24px;display:grid;grid-template-columns:1fr 1.6fr;gap:36px;padding:28px}
.inquiry-intro h2{margin:12px 0}
.inquiry-intro p{font-size:13px;color:var(--theme-muted,#52637a)}
.inquiry-intro p.small{font-size:11px;margin-top:20px}
#inquiryForm{display:grid;gap:16px}
#inquiryForm label{display:grid;gap:8px;font-weight:600;font-size:13px;color:var(--theme-text,#172b4d)}
.inquiry-fields{display:grid;grid-template-columns:1fr 1.5fr;gap:14px}
#inquiryForm input,#inquiryForm select,#inquiryForm textarea{width:100%;padding:11px 12px;border:1px solid var(--theme-border,#cbd5e1);border-radius:8px;background:var(--theme-input,#fff);color:var(--theme-text,#172b4d);font-size:13px}
#inquiryForm :is(input,select,textarea):focus-visible{outline:2px solid var(--theme-focus,#2563eb);outline-offset:2px}
#inquiryForm textarea{min-height:125px;resize:vertical;margin:0}
#inquiryForm .primary{width:auto;min-width:140px;justify-self:end;padding:12px;font-size:13px}
#inquiryStatus,#handoffNotice{margin:0}
#caseStatus{font-size:12px;overflow-wrap:anywhere}
.support-main footer a{font-size:11px;color:var(--theme-muted,#52637a);text-decoration:none}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.faq-card .faq-search-hint{font-size:11px;margin:8px 0 16px;color:var(--theme-muted,#52637a)}
.faq-topic-row{display:flex;align-items:center;gap:12px;margin:12px 0 16px}
.faq-topic-row label{font-size:12px;color:var(--theme-muted,#52637a);flex-shrink:0}
.faq-topic-row select{min-width:0;flex:1;padding:10px 11px;border:1px solid var(--theme-border,#cbd5e1);border-radius:8px;background:var(--theme-input,#fff);color:var(--theme-text,#172b4d);font-size:13px}
.faq-topic-row select:focus-visible{outline:2px solid var(--theme-focus,#2563eb);outline-offset:2px}
.faq-results-head{display:flex;justify-content:space-between;align-items:center;min-height:28px;margin-bottom:6px;gap:8px}
.faq-results-head span{font-size:11px;color:var(--theme-muted,#52637a)}
.faq-results-head button{font-size:11px;padding:4px 0;background:none;color:var(--theme-accent,#2563eb)}
.faq-more{width:100%;margin-top:12px;padding:10px;font-size:12px;border:1px solid var(--theme-border,#cbd5e1);background:var(--theme-surface-alt,#eef3f9);color:var(--theme-text,#172b4d);border-radius:8px}
@media(max-width:850px){.support-workspace{grid-template-columns:1fr}.faq-list{max-height:none}.inquiry-card{grid-template-columns:1fr;gap:18px}.support-main{padding-top:30px}.faq-card{padding:24px}.inquiry-intro p.small{margin-top:10px}}
@media(max-width:480px){.support-main{padding:26px 16px}.support-intro h1{font-size:27px}.support-card-head{padding:18px 16px;flex-wrap:wrap}.chat-log{padding:20px 16px;height:310px}.support-main h2{font-size:16px}.bot-symbol{width:34px;height:34px;flex-basis:34px}.chat-form{margin:14px 16px 0}.chat-privacy{margin-left:16px;margin-right:16px}.quick-questions{padding-left:16px;padding-right:16px}.handoff-bar{padding:16px;flex-wrap:wrap}#chatStatus{margin-left:16px;margin-right:16px}.inquiry-card{padding:22px 18px}.inquiry-fields{grid-template-columns:1fr}.faq-card{padding:22px 18px}.chat-welcome h3{font-size:14px}.support-main footer{font-size:10px}}
@media(prefers-reduced-motion:reduce){.chat-log{scroll-behavior:auto}}